On November 26th 2013, around 9AM, a fire destroyed our customer service and processing facility at our new U-Pull It location in Williamson, New York. Fortunately, there were no employees in the building at the time and no one was injured. Unfortunately, the building and contents are a total loss.
We want to especially thank the first responders from the Williamson, East Williamson, Sodus and Pultneyville fire departments for their efforts battling and containing the blaze. We work closely with our local fire departments through out the year providing them with scrap cars to practice their fire fighting and vehicle extraction techniques. By knowing our facility layout they did an excellent job minimizing the potential for this to have been an even far worse situation.
While it will take some time to completely rebuild, we are working feverishly to set up a temporary customer service facility. It is our hopes that within a couple of weeks we can have a temporary trailer in place with the necessary power, phones and computers to reopen the retail side of the business.
Please check our web site www.wilbertsupullit.com and Facebook often as we will be posting updates regularly on our progress. In the interim, if you need to speak with someone regarding our U-Pull It operations, calls can be directed to Eric Wilbert at our Wilbert’s PRP Location 585-872-1540.
You should also be aware that our other two full service locations may be able to help with your used parts needs until U-Pull It is back up and running. For all General Motor products, contact Wilbert’s PRP at 585-872-1540. For all other domestic models and imports, Contact Wilbert’s Lakeside at 315-524-8800.
For existing customers that have any parts or cores to return, please bring them to either our PRP location at 1272 salt road, Webster, NY or our Lakeside location at 6333 lakeside road, Ontario NY 14519. For those customers with store credit we will be extending the time for you to use it 90 days from when we reopen.
From all of us at Wilbert’s thank you for your patience and have a safe and enjoyable holiday season.
– Eric Wilbert