App Policies
Wilbert’s App Terms & Conditions
Last updated: June 2026
1. Acceptance of Terms
By accessing or using the Wilbert’s U-Pull It mobile app, website, customer services, or related services, you agree to be bound by these Terms and Conditions. If you do not agree to these Terms, you must not use the app or related services.
2. Use of the App
The Wilbert’s U-Pull It mobile app is provided to assist customers with saving receipts, running vehicle parts interchanges, managing customer information, receiving relevant vehicle or inventory information, and earning or redeeming reward points where available.
You agree to use the app only for its intended purposes and in accordance with these Terms.
Users must be logged in and show the live app to receive discounts, incentives, promotions, or rewards. Users must scan the app upon check-in and check-out to earn points where applicable. Barcodes must be scanned at the time of purchase only. Transactions cannot be applied to your account after the sale is complete. Customers and app users must be present with the live app to receive points, use promotions, redeem rewards, or earn rewards.
3. Account Registration
To access certain features of the app, you may be required to create an account. You agree to provide accurate, current, and complete information during registration and to update that information as needed.
Wilbert’s U-Pull It may create or maintain a customer profile for you in its customer relationship management system when you sign up through the app, contact a store, request vehicle or part information, participate in rewards, make purchases, sell a vehicle, or interact with customer service.
The app and related SMS/text messaging services are intended for U.S.-based customers and users with U.S. mobile phone numbers.
4. Rewards Program
The app may offer a rewards program where eligible users can earn points based on the actual part price and warranty price before taxes and fees. The accumulation and redemption of reward points are subject to the terms and conditions of the rewards program and may change at any time. Points and coupons expire 365 days from the date issued unless otherwise stated.
Exclusions
The following are excluded from earning reward points or using incentives or discounts in the Wilbert’s U-Pull It app or Wilbert’s U-Pull It point-of-sale system. Wilbert’s U-Pull It reserves the right to deny service, rewards, incentives, discounts, or promotions to any customer where applicable:
- Purchases where core charges are not paid or cores are not returned.
- Use of another person’s app account or user credentials.
- Combining discounts or point redemptions with another incentive or promotion, unless expressly permitted by Wilbert’s U-Pull It.
- Customers under 18 years old.
- Thrift and vending transactions.
5. Push Notifications
Where enabled through your device or app settings, Wilbert’s U-Pull It may send push notifications regarding app activity, rewards, sales, promotions, alerts, inventory updates, and other communications. You may manage push notification permissions through your device or app settings.
6. SMS/Text Messaging Terms
Wilbert’s U-Pull It offers an SMS/text messaging program for U.S.-based customers with U.S. mobile phone numbers.
By opting in to receive text messages from Wilbert’s U-Pull It, you agree to receive recurring automated and non-automated text messages from Wilbert’s U-Pull It at the mobile phone number you provide.
Wilbert’s U-Pull It may collect SMS consent through the mobile app, through alert settings or preferences in the app, through customer service interactions, over the phone, in store, or when you request that Wilbert’s U-Pull It text you information.
SMS messages may include:
- Vehicle search results, part search results, and part prices requested by the customer.
- Vehicle availability, inventory availability, and related vehicle or part information.
- Vehicle arrival alerts or inventory alerts that users set up or manage through the app.
- Customer service messages and responses to customer requests.
- Account, app, rewards, or profile-related notices.
- System or CRM messages related to customer interactions, including requests for additional information.
- Messages related to Wilbert’s U-Pull It buying a junk vehicle from you, including coordination, pickup, status, or service information.
- Occasional promotional or marketing messages for customers who have opted in to receive promotional SMS communications.
Message frequency varies based on your requests, alert settings, transactions, service needs, and communication preferences. Promotional messages are occasional and are generally sent no more than once per quarter. Message and data rates may apply.
Consent to receive SMS/text messages is not required as a condition of creating an account, using the app, making a purchase, selling a vehicle, participating in the rewards program, or receiving customer service.
You may opt out of SMS/text messages at any time by replying STOP to any Wilbert’s U-Pull It text message. After you reply STOP, you may receive one final confirmation message, and no further SMS messages will be sent unless you opt in again.
For help, reply HELP to any Wilbert’s U-Pull It text message or contact us at info@wilberts.com.
Carriers are not liable for delayed or undelivered messages.
No mobile information, including mobile phone numbers, SMS opt-in data, SMS consent records, or SMS communication preferences, will be shared, sold, rented, or transferred to third parties, affiliates, or lead generators for marketing or promotional purposes.
Wilbert’s U-Pull It may share information with service providers only as necessary to operate the messaging program, deliver messages, maintain systems, comply with law, or provide customer support. Service providers are not permitted to use SMS opt-in data, SMS consent records, or mobile phone numbers for their own marketing or promotional purposes.
7. Data Use and Privacy
Your use of the app, website, SMS/text messaging program, and related services is subject to the Wilbert’s U-Pull It Privacy Policy above. The Privacy Policy explains how Wilbert’s U-Pull It collects, uses, shares, and protects information.
Wilbert’s U-Pull It may use information such as email address, phone number, customer profile information, location services where enabled, vehicle or part preferences, app activity, and communication preferences to operate the app, administer rewards, provide customer support, send requested information, manage alerts, improve services, and send marketing communications where permitted by law and user consent.
8. Intellectual Property
All intellectual property rights in the app, website, content, trademarks, logos, and related materials are owned by Wilbert’s U-Pull It or its licensors. You are granted a limited, non-exclusive, non-transferable license to use the app for your personal use in accordance with these Terms.
9. Modifications
Wilbert’s U-Pull It reserves the right to modify these Terms at any time. Changes will be posted on this page with an updated “Last updated” date. Your continued use of the app, website, SMS/text messaging program, or related services after changes are posted means you accept the updated Terms.
10. Limitation of Liability
To the fullest extent permitted by law, Wilbert’s U-Pull It shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or related to your use of the app, website, SMS/text messaging program, rewards program, or related services.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Wilbert’s U-Pull It is located, without regard to conflict-of-law principles.
12. Safety and Return Policy
For more information about Wilbert’s U-Pull It safety and return policies, please visit:
Contact Us
If you have questions about these Terms, please contact Wilbert’s U-Pull It at info@wilberts.com.
Wilbert’s App Privacy Policy
Last updated: June 2026
At Wilbert’s U-Pull It, your privacy is important to us. This Privacy Policy explains how Wilbert’s U-Pull It collects, uses, shares, and protects information from users of the Wilbert’s U-Pull It website, mobile app, customer service channels, store interactions, and related services.
This Privacy Policy applies to Wilbert’s U-Pull It website visitors, app users, customers, and individuals who communicate with Wilbert’s U-Pull It by phone, SMS/text message, email, in store, or through other customer service channels. This Privacy Policy does not apply to third-party websites or services that may be linked from Wilbert’s U-Pull It websites or apps.
Information We Collect
We may collect information that you provide directly to us, information created through your use of our website, app, and services, and information related to your customer profile.
The information we collect may include:
- Name, phone number, email address, and account/profile information.
- Information provided when you create an account in the Wilbert’s U-Pull It mobile app.
- Information provided when you call or visit a Wilbert’s U-Pull It store and request assistance, part information, vehicle information, inventory updates, pricing, or customer service.
- Customer profile information maintained in our customer relationship management system.
- Vehicle, part, inventory, search, alert, and preference information that you provide or manage through the app or through customer service.
- Information related to receipts, purchases, rewards, check-in/check-out activity, barcode scans, discounts, coupons, and similar app or store activity.
- Information related to transactions or service communications, such as when Wilbert’s U-Pull It is buying a junk vehicle from you, requesting additional information, or coordinating pickup or service details.
- Location information if you enable location services in the app or through your device settings.
- Website and app usage information, including browser type, operating system, IP address, pages viewed, date/time of access, device information, cookies, log data, and similar analytics information.
- SMS/text messaging consent records, opt-in source, opt-in date/time, opt-out records, and related communication preferences.
How We Use Information
Wilbert’s U-Pull It may use collected information for the following purposes:
- To create, maintain, and support customer accounts and customer profiles.
- To operate the Wilbert’s U-Pull It mobile app and related customer services.
- To save receipts, provide parts interchange functionality, administer rewards, manage coupons, and support app features.
- To provide vehicle search results, part search results, part prices, availability information, inventory updates, and related vehicle or part information that customers request.
- To send vehicle, inventory, and arrival alerts that users set up or manage through the app.
- To send customer service, account, transaction, service, pickup, or system messages related to your interactions with Wilbert’s U-Pull It.
- To communicate with customers when Wilbert’s U-Pull It is buying a junk vehicle, requesting additional information, confirming details, or coordinating pickup or service.
- To provide customer support and respond to questions, requests, or comments.
- To send occasional promotional or marketing communications where permitted by law and where the customer has consented to receive them.
- To improve our website, app, customer service, store operations, marketing, and user experience.
- To monitor security, prevent fraud, troubleshoot technical issues, and maintain system performance.
- To comply with legal obligations and respond to lawful requests.
SMS/Text Messaging Privacy Disclosure
Wilbert’s U-Pull It may send SMS/text messages to customers who have provided a U.S. mobile phone number and consented to receive text messages from Wilbert’s U-Pull It.
SMS messages may include customer-requested vehicle or part search results, part pricing, inventory availability, vehicle arrival alerts, account or service updates, customer service messages, transaction-related messages, pickup or coordination messages, and occasional promotional messages for customers who have opted in to receive promotional SMS communications.
Message frequency varies based on customer requests, alert settings, transactions, service needs, and communication preferences. Promotional messages are occasional and are generally sent no more than once per quarter. Message and data rates may apply.
You may opt out of SMS messages at any time by replying STOP. After you reply STOP, you may receive one final confirmation message. You may request help by replying HELP or by contacting Wilbert’s U-Pull It at info@wilberts.com.
Consent to receive SMS/text messages is not required as a condition of creating an account, using the app, making a purchase, selling a vehicle, or participating in the rewards program.
No mobile information, including mobile phone numbers, SMS opt-in data, SMS consent records, or SMS communication preferences, will be shared, sold, rented, or transferred to third parties, affiliates, or lead generators for marketing or promotional purposes.
Wilbert’s U-Pull It may share information with service providers only as necessary to operate our messaging program, deliver messages, maintain our systems, provide customer support, comply with law, or support business operations. These service providers are not permitted to use SMS opt-in data, SMS consent records, or mobile phone numbers for their own marketing or promotional purposes.
Cookies, Logs, and Analytics
For general use or browsing of Wilbert’s U-Pull It websites, visitors are not always asked to provide personally identifiable information. Wilbert’s U-Pull It may use server logs, cookies, analytics tools, and similar technologies to understand how visitors use our website and app.
This information may include browser type, operating system, IP address, device information, pages viewed, access times, and similar technical information. We use this information to assess usability, improve the website and app, identify technical issues, measure system performance, and understand what information may be most useful to visitors and customers.
You may be able to control cookies through your browser settings. Disabling cookies may affect certain website or app functionality.
Sharing of Information
Wilbert’s U-Pull It does not sell customer personal information.
We may share information with contractors, vendors, service providers, payment processors, technology providers, communication providers, customer support providers, analytics providers, and other parties who help us operate our website, app, stores, customer service, CRM, messaging, and related services.
These parties may access information only as needed to provide services to Wilbert’s U-Pull It and are not permitted to use customer information for their own marketing or promotional purposes.
Wilbert’s U-Pull It may also disclose information when required by law, regulation, legal process, or lawful government request, or when we believe in good faith that disclosure is necessary to protect our rights, protect customer safety, prevent fraud, investigate unlawful activity, or comply with legal obligations.
Location Services
The Wilbert’s U-Pull It app may use location services if enabled by you through your device settings. Location information may be used to support app functionality, store-related features, customer experience improvements, analytics, and marketing communications where permitted by law and user consent.
You may control app location permissions through your device settings.
External Links and Third-Party Sites
Wilbert’s U-Pull It websites or apps may contain links to third-party websites or services. This Privacy Policy does not apply when you leave Wilbert’s U-Pull It websites, apps, or domains. Questions or concerns about third-party websites or services should be directed to the responsible third party.
Social Media
If you interact with Wilbert’s U-Pull It through social media or public online channels, information you post may be visible to other users of those platforms. Wilbert’s U-Pull It is not responsible for the actions of third parties who view, copy, or use information you make publicly available through social media or other public channels.
Security
Wilbert’s U-Pull It uses reasonable administrative, technical, and physical safeguards designed to protect information we collect. No website, app, database, or communication method is completely secure, and we cannot guarantee absolute security.
Data Retention
Wilbert’s U-Pull It retains information for as long as reasonably necessary to operate our services, maintain customer profiles, provide customer support, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business purposes.
Your Choices
You may update certain account information and preferences through the Wilbert’s U-Pull It mobile app where available.
You may opt out of SMS/text messages by replying STOP to any Wilbert’s U-Pull It text message. You may request help by replying HELP or contacting us at info@wilberts.com.
You may manage push notification permissions through your device or app settings.
You may contact Wilbert’s U-Pull It at info@wilberts.com with privacy-related questions or requests.
Changes to This Privacy Policy
Wilbert’s U-Pull It may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of the website, app, or services after changes are posted means you accept the updated Privacy Policy.
Contact Us
If you have questions about this Privacy Policy, please contact us at info@wilberts.com.