FAQ’s
How does the Christmas Tree Farm work?
You can choose to cut your own tree or purchase a precut tree from our racks.
Customers are welcome to use the saws and carts as provided. Once you find the perfect tree, bring it to any of our four stations for check out. We also offer to shake, trim, drill, and bundle your tree, free of charge.
How will I find the type of Christmas tree I want?
There are nine different species of trees at our farm. If you are not sure which type is best for you, you are able to read about our different tree varieties. The farm is well organized by tree type and you can view one of our maps for locations.
Are dogs welcome?
Can I bring my own chainsaw?
Yes, if you do decide to bring a chainsaw please be safety conscious.
Do you provide twine/string?
When does Santa visit the Farm?
Can you cut down the tree for me?
How tall are your trees?
What form of payment can I use?
Is there any food/drink available?
Can I take some of the tree trimmings?
Customers are welcome to take trimmings from their own tree.
Do you sell tree stands?
We have tree stands available at all stations. $30 for the medium size stand and $40 for the large stand.
Will you take a picture of my family?
Will you drill and bale my tree?
Yes, not only will we shake your tree, we will drill a hole in the bottom for your tree stand and bale it with our own netting upon request. This is all free of charge.
Do you sell merchandise?
Yes, in 2024 we opened the Evergreen Exchange at Wilbert’s Tree Farm! We sell clothing including long sleeve shirts, sweatshirts, flannels, and hats as well as stickers, candles, and tree accessories. The majority of our goods are locally made or locally printed in Webster, NY. The trailer is situated on your way to check out so you can browse while we take care of your tree.
What else do you have to offer?
Our customers may seek us out for our Christmas trees, but they come back year after year for the experience. When you’re not picking out a beautiful tree or wreath, we have plenty of other activities (see our attractions page) for the family. Our hay maze, slides, and nativity scene with live animals are tons of fun for kids. On some weekends, Santa even visits! There are plenty of photo opps scattered throughout the farm and a free family photographer who walks around to capture those precious memories. You can even fill up on pizza, fried cakes, and a hot drink before you head out at our Lumberjack Lodge or grab a last minute Christmas gift at the Evergreen Exchange. We are your one-stop-shop for all things Christmas!
If you have any further questions feel free to call or message us!
