FAQ’s

How does the Christmas Tree Farm work?

You can choose to cut your own tree or purchase a precut tree from our racks.
Customers are welcome to use the saws and carts as provided. Once you find the perfect tree, bring it to any of our four stations for check out. We also offer to shake, trim, drill, and bundle your tree, free of charge.

How will I find the type of Christmas tree I want?

There are nine different species of trees at our farm. If you are not sure which type is best for you, you are able to read about our different tree varieties. The farm is well organized by tree type and you can view one of our maps for locations.

Are dogs welcome?
All dogs are welcome but must be leashed. Please be courteous and pick up after your dog.
Can I bring my own chainsaw?

Yes, if you do decide to bring a chainsaw please be safety conscious.

Do you provide twine/string?
Yes, however a Wilbert’s employee can not tie the tree down to your vehicle due to insurance liabilities.
When does Santa visit the Farm?
Santa usually visits midday (around 10am-2pm) every Saturday and Sunday during the month of December. You can verify this by checking our Facebook page or calling the farm.
Can you cut down the tree for me?
No, Wilbert’s is a cut-your-own tree farm. However, precut trees are available at Station 4.
How tall are your trees?
At Wilbert’s Tree Farm, our tree heights vary by location, and are constantly rotating.  Our average tree height is between 6′ and 8′.  Our 8′ – 10′ trees are available at the beginning of the season, but tend to disappear rather quickly!  There are some trees taller than 10′ in height, but these are few and far between.
What form of payment can I use?
Cash and credit cards are accepted at all stations.  We accept Visa, MasterCard and Discover.  We DO NOT accept checks.
Is there any food/drink available?
We have opened the Lumberjack Lodge (red shed) at Station 4 that sells Caraglio’s pizza, Schutt’s fried cakes, and a variety of drinks including hot chocolate, coffee, and soda.
Can I take some of the tree trimmings?

Customers are welcome to take trimmings from their own tree.

Do you sell tree stands?

We have tree stands available at all stations. $30 for the medium size stand and $40 for the large stand.

Will you take a picture of my family?
Yes, on the weekends we have our own photographer that roams the farm. The photos she uploads can be found on our facebook page. There are also several selfie stations and photo opportunities around the farm for customers to take their own photos at.
Will you drill and bale my tree?

Yes, not only will we shake your tree, we will drill a hole in the bottom for your tree stand and bale it with our own netting upon request. This is all free of charge.

Do you sell merchandise?

Yes, in 2024 we opened the Evergreen Exchange at Wilbert’s Tree Farm! We sell clothing including long sleeve shirts, sweatshirts, flannels, and hats as well as stickers, candles, and tree accessories. The majority of our goods are locally made or locally printed in Webster, NY. The trailer is situated on your way to check out so you can browse while we take care of your tree.

What else do you have to offer?

Our customers may seek us out for our Christmas trees, but they come back year after year for the experience. When you’re not picking out a beautiful tree or wreath, we have plenty of other activities (see our attractions page) for the family. Our hay maze, slides, and nativity scene with live animals are tons of fun for kids. On some weekends, Santa even visits! There are plenty of photo opps scattered throughout the farm and a free family photographer who walks around to capture those precious memories. You can even fill up on pizza, fried cakes, and a hot drink before you head out at our Lumberjack Lodge or grab a last minute Christmas gift at the Evergreen Exchange. We are your one-stop-shop for all things Christmas!

If you have any further questions feel free to call or message us!