open monday-Friday from 8:30am-6:00pm
1075 NY 104, Ontario, NY 14519
If we don’t stock what you’re looking for, our abundant partnerships allow us to acquire the parts you need most times within 24 hours. Providing exceptional customer service and quality auto parts has been Wilbert’s specialty since 1952.
Everything from start to finish was excellent. And something you really don't see today. Wilbert's employees were courteous. We have three vehicles and from now on this is where I'll go for tire service.
Knowledgeable and love what they do and it shows.I was acknowledged when i walked in.When asking for a particular snow tire joe found it was discontinued by the manufacturer. He qualified my snow tire needs showed me the tread options on his screen.They ordered 4 tires. Installed on my appointment. Details,their proactive.Which allowed a great install by their professionals.. 5 stars all day.
I had a gouge in the sidewall of my passenger tire. I didn’t think it could be fixed and researched prices of new tires. I drive an AWD vehicle so replacing just the front tires wasn’t advised. I called Wilberts and spoke to one of the gentlemen who gave me different prices based on which brand of tires they had on hand. They also deal in used tires and he said they might be able to find just a single tire they could replace my tire with if it wasn’t fixable. He was very helpful and polite and they had enough time to fit me in that afternoon. I went over there and they looked at my tire and confirmed my knowledge that the gouge was too deep to be able to be fixed and the tire needed to be replaced. Much to my surprise and delight, he told me that he believed they had a used tire that had identical tread depth AND matched the tires I had on my vehicle. The technician took my vehicle, replaced the tire, shined all the tires up and had my vehicle back to me in about 20 minutes. Not only was I extremely happy with the service and disposition of all the people I encountered, I was thrilled that they were able to save me several hundreds of dollars!! These guys were such a pleasure to work with and I would recommend them to anyone for their tire needs!!~~~It is somewhat hard to see tread depth but the replaced tire was an extremely close match with the tread depth of the other 3 tires, also these photos were taken a few weeks after the tire was replaced so they are not as shiny as they were the day it was done, but still have some shine to them 😊😊
I recently purchased an RV and needed 4 new tires. Before going to Wilbert's I researched online for pricing and installation options. Wilbert's gave me an estimate that beat all of the online options, and they were able to schedule the service the very next day. Plus, they went the extra mile to fix an extended valve stem that went bad. Thanks to Dan and everyone at the shop for a great experience.
