WARRANTY INFORMATION

Updated Warranty Terms as of February 17th, 2025

To provide improved coverage for all purchasers, we have adapted our warranty coverage to make it affordable and effective. These updated Warranty terms will only apply to part sales invoiced on or after February 17th, 2025, with a qualifying warranty coverage purchased. All warranties must be registered via our online registration form. Warranty Registration Form

1 YEAR WARRANTY

1 YEAR PART AND LABOR WARRANTY (Excluding Diesel/Commercial)
This warranty is available on engines, transmissions, transaxles, transfer cases, axle assemblies, and carriers/differential assemblies. This warranty will protect your investment in the part for 1 year from the date of the sale stated on the invoice. Wilbert’s will cover the labor costs at $75 an hour at a flat rate book time, based on ALLDATA™ repair time.

1 YEAR PART AND LABOR WARRANTY Diesel or Commercial
This warranty is available on engines, transmissions, transaxles, transfer cases, axle assemblies, and carriers/differential assemblies. This warranty will protect your investment in the part for 1 year from the date of the sale stated on the invoice. Wilbert’s will cover the labor costs at $150 an hour at a flat rate book time, based on ALLDATA™ repair time.

3 YEAR WARRANTY

3-YEAR PART AND LABOR WARRANTY
This warranty is available on engines, transmissions, transaxles, transfer cases, axle assemblies, and carriers/differential assemblies. This warranty will protect your investment in the part for 3 years from the date of the sale stated on the invoice. Wilbert’s will cover the labor costs at $75 an hour at a flat rate book time, based on ALLDATA™ repair time.

3-YEAR PART AND LABOR WARRANTY Diesel or Commercial
This warranty is available on engines, transmissions, transaxles, transfer cases, axle assemblies, and carriers/differential assemblies. This warranty will protect your investment in the part for 1 year from the date of the sale stated on the invoice. Wilbert’s will cover the labor costs at $90 an hour at a flat rate book time, based on ALLDATA™ repair time.

LABOR ADD ON

ADDITIONAL LABOR REIMBURSEMENT
This gives the purchaser a higher labor reimbursement rate when purchased with a qualifying 1-year or 3-year engine, transmission, axle, transfer case, or carrier assembly extended warranty. Reimbursement will be as follows.

Labor Add-on:

• • Non-Diesel/Non-Commercial – Wilbert’s will cover the labor costs at $125 an hour at a flat rate book time, based on ALLDATA™ repair time.
  • Diesel/Commercial – Wilbert’s will cover the labor costs at $150 an hour at a flat rate book time, based on ALLDATA™ repair time.

*Refer to the max payout amounts for labor add-ons under specific part type categories below.

POLICY OF WARRANTY

This warranty applies to Wilbert’s parts only. This warranty applies only to the original purchaser of the part and is still installed in the vehicle for which it was originally purchased. This warranty is non-transferable. If any defect is discovered during the warranty period, Wilbert’s must be informed immediately. All claims must be accompanied by the original sales receipt and any other documentation reasonably requested by Wilbert’s. Defects must be verified, and all repairs must be authorized by Wilbert’s. All transportation costs are excluded from this warranty. Wilbert’s reserves the right to repair, replace, or refund the purchase price of any part at its option.

Such repair, replacement, or refund will satisfy all Wilbert’s obligations under this warranty. Any improper use or abuse (including but not limited to overheating, low or improper fluids and levels), neglect, careless handling, damage done by improper installation, repairs, or removal of a part from the vehicle shall void this warranty. Any damage caused by improper preparation before installation, such as removal of loose hardware(nuts, bolts, clips, screws, etc.), protective material(tape, rags, caps, wrap, banding, etc.), included parts not on the invoice, original gaskets or seals, and contamination from dirt or debris will not be covered by this warranty. Melting of heat tabs installed by Wilbert’s will be considered evidence of overheating.

All labor costs, including, but not limited to, the cost of moving attached external parts from the purchaser’s old part to Wilbert’s part, seals, gaskets, fluids, and similar supplies, are specifically excluded from this warranty. This warranty is in lieu of all other warranties, express or implied, including the warranties of merchantability or fitness for a particular purpose, application, or use. This liability and obligation of Wilbert’s under this warranty shall not exceed the price of the part as shown on the original invoice. They shall not include any inconvenience, transportation, towing, downtime, loss of vehicle, direct or indirect consequential damage. Labor expenses coverage is for licensed automotive repair facilities that have purchased or are completing the service on an extended warranty from Wilbert’s only. Labor expenses will only be paid on motors, transmissions, transaxles, axle assemblies, differential, and carrier assemblies.

No action by Wilbert’s under this warranty shall extend the original warranty period or alter its obligations. This warranty gives you specific legal rights. Any cause of action arising from any warranty must be commenced in a court of competent jurisdiction in Ontario, NY.

ENGINE WARRANTY

Wilbert’s warrants to the original purchaser that the internal parts of its engines to be free of defects for the period shown on the invoice. The parts covered by the warranty are the engine blocks, cylinder head and valves, camshaft, connecting rods and bearings, pistons, rings, oil pump, crankshaft and bearings, rocker arms, lifters, and other internal parts. This warranty excludes all fuel injection parts, water pumps, electrical parts, hoses, lines, intake and exhaust manifolds, and gaskets. Wilbert’s strongly recommends that the purchaser replace the timing belt and rear main seal before installation, as these are not covered by warranty. Also included is a $100 fluid allowance that does not apply to the total payout calculation.

CAR & TRUCK (NON-DIESEL, NON-COMMERCIAL) – Max payouts

• • Standard Warranty $1,000.00
    
  • Labor Add on $1,500.00

DIESEL ENGINES & COMMERCIAL VEHICLES – Max payouts

• • Standard Warranty $1,750.00
  • Labor Add on $2,500.00

TRANSMISSION, AXLE, TRANSFER CASE, CARRIER ASSEMBLY WARRANTY

Improper detent adjustment, low fluid level, not using proper fluid, not replacing new filter or broken front pump and improper installation voids all warranties. All conditions under terms of sale apply. Wilbert’s recommends the buyer replace front seal, rear seal, pan gasket, filters, and axle shaft seals when applicable prior to installation, as these are not covered by warranty. Also included is a $100 fluid allowance that does not apply to total payout calculation.

Max payouts

• Standard Warranty $1,000.00
• Labor Add on $1,500.00

SMALL PARTS WARRANTY

1-YEAR PART AND LABOR REPLACEMENT WARRANTY
This warranty will protect the original purchaser for a period of 1 YEAR from the invoice date for the replacement of the failed part. This coverage is purchased as an addition to the 6-month standard warranty on parts unless otherwise stated on the front of the invoice. The warranty is non-transferable. Wilbert’s will cover the labor costs at $75 an hour at a flat rate book time, based on ALLDATA™ repair time.

LIFETIME PART AND LABOR REPLACEMENT WARRANTY
This warranty will protect the original purchaser for LIFETIME when replacing the failed part. This coverage is purchased as an addition to the 6-month standard warranty on parts unless otherwise stated on the front of the invoice. The warranty is non-transferable. Wilbert’s will cover the labor costs at $75 an hour at a flat rate book time, based on ALLDATA™ repair time.

Max payouts

• Small Parts $800.00

BODY PARTS WARRANTY

LIFETIME PART REPLACEMENT WARRANTY
This warranty will protect the original purchaser for the lifetime of the part from the invoice date for the replacement of the failed part due to corrosion perforation. This coverage is included free of charge unless otherwise stated on the invoice. The warranty is non-transferable.

TERMS OF SALE

1. KEEP YOUR RECEIPT. NO CLAIMS, EXCHANGES, OR WARRANTY WILL BE MADE WITHOUT IT.
2. Sales paid by check will be refunded after 14 days with a Wilbert’s check. No personal checks.
3. NO CASH REFUNDS. Any refund will be made by company check. Sales paid by credit card will be refunded by credit to the credit card originally used.
4. There is a $40 fee for all returned checks.
5. Warranty date starts at the date of sale on the invoice.
6. Returned parts must be in the original condition.
7. Electrical parts and new parts that have been used may be exchanged only. Refunds will not be allowed.
8. Returns may be subject to a handling charge. No returns after 60 days.
9. Buyer agrees to pay all fees and costs associated with the collection of this debt and agrees to pay 24% APR finance charge on all overdue balances.
10. Buyer will be responsible for shipping charges on items that were not needed or improperly ordered.
11. Seller is not responsible for the buyer’s error.
12. No warranty or reimbursement on labor unless management approves in writing.
13. If a non-warranty return is allowed at the seller’s sole discretion, a 25% restocking fee will be charged.
14. All price adjustments must be made at the time of delivery.
15. Cores must be returned within 90 days of the invoice date.
16. Returned cuts are subject to a cut fee of $125.00.

This recycled part was provided by a professional automotive recycler that participates in the ARA Gold Seal Certified Automotive Recyclers program and therefore agrees to abide by the program’s code of ethics. If you feel that this company has failed to deliver on a promise or you are not satisfied with your product, please contact the Gold Seal Customer Complaint hotline at (888) 385-1055.