FAQ

When are you open?
Monday-Friday 8AM-5:30PM.
Where are you located?
1075 NY-104 Ontario NY 14519. We are located in a blue building. Follow our driveway across the railroad tracks to our parking lot.
Should I purchase new or used tires?

There are a few factors to take into consideration when deciding to purchase new or used tires. New tires often come with an array of warranty coverages, but at a higher cost. Used tires can be a safe and viable alternative that saves you money. It is important to consider tread depth and condition when buying a used tire. If tread wear is minimal and condition is good, a used tire can provide many miles of reliable driving. When you buy from a reputable tire provider, like Wilbert’s, you can rest assured that the quality of your tires is our priority.

How do I get tire prices?

Call 315-524-1900 or submit an online tire request form.

How do I pay for my tires?
We accept cash and credit. We do not take personal checks.
Are tire prices negotiable?

Tire prices are kept at an everyday low price for consumers therefore they are not negotiable. Tire prices do not include installation.

How does the warranty work?
New tires follow manufacturer warranty procedures. Used tires have a 30 day warranty on any defects. There is no mileage or road hazard warranty.
Do you offer a return policy?
Only tires that have not been used or unmounted are eligible for return. Tires have a 30 day return policy from the date of sale. All returns are subject to a 10% restocking fee. Service/Labor is nonrefundable.
How do I schedule an appointment?
We do accept walk-ins and appointments. You can fill out an appointment request form or call 315-524-1900 for current wait time or to schedule an appointment.
How do I know if I need new tires?

If your tire isn’t obviously damaged, there are a few ways to check if it is still safe to drive with. The tread of your tire is too low if you are able to stick a penny into the tread head-first and still see all of Lincoln’s head. If your tires show uneven wear, have cracks or bulges, cause your car to shake, or constantly lose air pressure, it may be time to replace your tires.

What tire brands do you carry?
We carry all major tire brands including Goodyear, Michelin, Uniroyal, Firestone, as well as many more.
What do I do if I have issues with my tires?
Please speak with one of our service professionals. You can call our store directly at 315-524-1900. You can bring you tires back within 30 days for an equal exchange on another set.
How do I know what tires will fit my vehicle?
You can find your tire’s width, aspect ratio, and rim size on your tire’s sidewall, which amounts to your tire size. Ex) P225/70 R16 = 225mm width, 70% aspect ratio, 16” rim
Do you recommend running aluminum wheels in the winter?
Aluminum wheels are a good choice if you need a balance of performance, cost, and aesthetics. However, the presence of water and snow can cause the metal to oxidize. Add in salt or melting agents applied to icy roads and corrosion can occur. This can cause air leaks and other dangerous damage. Steel wheels offer more resistance to damage and are popular for winter driving, off-roading, and work vehicles. They are easier to maintain, but don’t offer as many spoke options as aluminum wheel types.
When should I switch to snow tires?
A good rule of thumb is to change to winter tires once temperatures consistently drop below 45°F. It is important to consider the temperature at the time of day you are generally driving. In New York State, studded tires are only allowed from October 16-April 30.
Do you provide scrap tires for boat docks, playgrounds, or holding down tarps?
Yes, we have them free of charge. Under our supervision you load and haul them. There is a minimum of 20 tires per load.